Cancellations & Refunds
We totally get it—sometimes things just don’t click, and that’s okay. Whether you're taking a break or moving on, we're here to make this process as smooth as possible.
Before you go, here are a few options that might help:
Pause Your Subscription: Not ready to say goodbye forever? You can pause your membership and come back anytime—your progress will be waiting for you!
Need Help or Motivation? Sometimes, a little nudge is all it takes.
For more support please contact support@growwithjo.com If there’s anything we can do to make your experience better.
We’ve made canceling easy and hassle-free. Follow these simple steps:
Log in to your growwithjo account.
Go to "My Account" in the upper right corner.
Click "Purchases & Payments".
Select "Cancel Subscription" and follow the prompts.
💡 Note: Your subscription will remain active until the end of your current billing cycle.
We want to be fair, so here’s how refunds work:
Eligible for a Refund?
If you’ve been charged within the last 7 days and haven’t used the platform, you may be eligible for a refund.
Not Eligible?
Refunds typically aren’t available for older charges or heavily-used accounts, but reach out—sometimes we can make exceptions.
📩 To request a refund: Contact Us with your account email and reason for cancellation, and we’ll get back to you within 2 business days.
Even if you're leaving, we'd love to stay in touch. Follow Jo on Instagram, YouTube, or join our free community for fitness tips and motivation.
💖 Thanks for being part of the growwithjo family. We hope to see you again soon!