growwithjo Home is looking for a Member Onboarding Specialist to own the first and most critical phase of a member's journey.
You are the welcoming face of the brand, the bridge between founder Jo's philosophy and our members' real lives, and a key driver of retention, confidence, and long-term engagement.
This role sits at the intersection of fitness knowledge and customer experience. You are not just answering questions. You are designing and delivering an onboarding experience that helps people feel supported, capable, and excited to move their bodies.
GWJ Home is a women's fitness app founded by Johanna Da Silva, offering on-demand workouts, guided programs, and a monthly workout calendar designed to help members stay consistent without pressure or perfection.
The app is especially supportive of beginners, postpartum and stay-at-home moms, women returning to fitness, and anyone who has felt excluded by traditional fitness culture. Community, encouragement, and sustainable habits are at the core of everything we do.
You are a fitness professional with CX experience, or a CX professional with a strong fitness background, who believes fitness should feel joyful, accessible, and sustainable. You know that consistency matters more than intensity, that community is a powerful retention tool, and that great onboarding is proactive, not reactive.
If you love helping people get started, thrive at the intersection of people, process, and movement, and want to make a real impact on how thousands of women experience fitness, this role is for you.
Apply Now